Email: waterproofing@novaroofguard.com
Phone: +1 9029072970
Business Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
- Service Type and Payment Terms
Novaroofguard provides customized roof waterproofing services for residential and commercial customers located in selected areas of the United States and Europe.
All payments made through www.novaroofguard.com are for a one-time service purchase only.
Novaroofguard does not provide physical products for shipment and does not operate a recurring subscription, membership, or automatic renewal payment model.
Customers are paying for a customized professional service, including consultation, project assessment, scheduling, and roof waterproofing work.
- Digital Service and Customer Consent
For online booking, consultation requests, digital project communication, and service-related electronic delivery:
By completing payment and requesting immediate commencement of service-related activities, the customer expressly agrees that Novaroofguard may begin providing the requested service before the end of any applicable statutory withdrawal period where permitted by applicable consumer protection laws.
Once a digital service, online consultation, customized service preparation, or service delivery process has started, the customer acknowledges and agrees that the right to cancel the service without providing a reason may no longer apply where permitted by applicable European consumer protection regulations.
For digital services provided immediately after purchase:
“Once a digital service has started to be delivered, the customer expressly waives the 14-day right of withdrawal where such waiver is permitted under applicable European consumer protection laws.”
- Cancellation Before Service Appointment
Customers may request cancellation of their scheduled roof waterproofing service before physical work begins.
Cancellation requests must be submitted:
At least 72 hours before the confirmed service appointment time for a full review of cancellation eligibility.
Requests received less than 72 hours before the appointment may be subject to administrative fees, preparation costs, inspection costs, or other expenses already incurred.
Cancellation requests must be sent to:
Email: waterproofing@novaroofguard.com
Customers should include:
Full name;
Order/payment reference;
Property location;
Scheduled service date;
Reason for cancellation.
4. Refund Eligibility
Refunds may be available under the following circumstances:
The service has not started;
No customized preparation work has been completed;
No inspection, consultation, reservation, or service arrangement costs have been incurred;
The refund request complies with applicable consumer protection laws.
If Novaroofguard has already performed any service preparation, consultation, assessment, scheduling, or customized work, the refundable amount may be reduced to account for completed services and costs incurred.
- Non-Refundable Situations
Refunds generally cannot be provided after:
Roof waterproofing work has started;
Customized service preparation has been completed;
Materials or third-party service arrangements have been purchased or reserved specifically for the customer;
The customer has approved the service scope and work commencement.
This does not limit any mandatory consumer rights provided under applicable laws in the United States, European Union, or other applicable jurisdictions.
- Rescheduling Policy
Customers may request to reschedule their appointment.
Rescheduling requests should be submitted at least:
72 hours before the confirmed appointment time.
Appointments may be changed depending on:
Technician availability;
Weather conditions;
Property access requirements;
Project complexity.
Novaroofguard reserves the right to adjust service dates when circumstances outside reasonable control occur, including severe weather, safety concerns, or unexpected property conditions.
- Refund Processing Time
Approved refunds will be processed through the original payment method.
Customers should allow approximately:
5–10 business days
for refunded funds to appear in their account, depending on the customer’s bank or payment provider.
- Chargeback Prevention and Customer Support
Before initiating a payment dispute or chargeback, customers are encouraged to contact Novaroofguard directly so we can review the issue and provide assistance.
We aim to resolve service concerns fairly and according to applicable consumer protection standards.
Customer Support:
Email: waterproofing@novaroofguard.com
Phone: +1 9029072970
