Phone: +1 9029072970
Email: watrproofing@novaroofguard.com
Business Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
- Nature of Service
Novaroofguard provides professional customized roof waterproofing services for residential and commercial customers in selected areas of Europe and the United States.
We do not sell physical products or shipped goods. All payments made through our website are for professional waterproofing services, including consultation, scheduling, site assessment, preparation, and roof waterproofing work performed by our service team or approved service partners.
- Payment Type
All payments are for a one-time service purchase only.
Customers are charged once for the agreed roof waterproofing service. Novaroofguard does not offer automatic subscriptions, recurring billing, memberships, or ongoing payment plans unless separately agreed with the customer in writing.
- Service Booking and Appointment Scheduling
After payment confirmation, customers will receive a service confirmation by email.
Customers may schedule their service appointment by contacting Novaroofguard through:
Email: waterproofing@novaroofguard.com
Phone: +1 9029072970
Appointments are arranged according to customer availability, project requirements, weather conditions, and service location.
- Service Delivery Time
The estimated service timeline is as follows:
Initial customer contact and project review: within 1–3 business days after payment confirmation.
Appointment scheduling: normally completed within 3–10 business days, depending on customer location and availability.
Roof inspection or project assessment (if required): normally completed within 1–7 business days after appointment confirmation.
Waterproofing service completion: typically requires 1–5 business days depending on roof size, project complexity, weather conditions, and site requirements.
The final completion time may vary due to factors outside of Novaroofguard’s control, including severe weather, access limitations, unexpected roof conditions, or safety requirements.
- Service Location and Availability
Novaroofguard provides services only to eligible customers located in selected areas of the United States and Europe.
Before accepting a service order, Novaroofguard may confirm the service location, project details, and technical requirements to ensure that the requested service can be provided.
- Service Confirmation and Completion
Customers will receive confirmation of:
Scheduled service date;
Expected arrival time;
Scope of waterproofing work;
Estimated completion period.
A service is considered delivered when Novaroofguard has completed the agreed waterproofing work or provided the agreed professional service according to the customer’s order.
- Cancellation and Refund Information
Customers may request cancellation before service work begins.
Refund eligibility will be reviewed based on:
Whether the service has started;
Materials or preparation costs already incurred;
The specific agreement between Novaroofguard and the customer.
Once service work has been completed, payments are generally non-refundable except where required by applicable consumer protection laws.
- Customer Responsibilities
Customers are responsible for providing accurate property information, ensuring reasonable access to the service location, and informing Novaroofguard of any relevant site conditions that may affect the service.
- Compliance Statement
Novaroofguard operates in accordance with applicable consumer protection, privacy, payment, and service-related regulations applicable to customers in the United States and Europe.
Customers may contact Novaroofguard at any time regarding service scheduling, payment questions, or service-related concerns.
