Welcome to Novaroofguard (hereinafter referred to as “we”, “this website” or “the Company”). These Terms of Service constitute a legally binding agreement between you (hereinafter referred to as “User” or “Customer”) and us regarding your use of this website and the purchase of custom roof waterproofing services.
Please carefully read the following terms before placing an order, making payment, or using our services through this website. Once you complete payment, it indicates that you have read, understood, and agreed to be bound by these terms.
I. Service Description and Geographical Restrictions
Service Nature: Novaroofguard focuses on providing professional custom roof waterproofing solutions. We do not sell physical products. All services are on-site services.
Service Area: All services provided on this website are only available to customers in Europe and the United States. If you are located outside of these regions, please do not place an order.
II. Account, Information, and Contact Information
You must provide true, accurate, and complete personal or business information when placing an order. For any questions, please contact us through the following official channels:
Official Email: waterproofing@novaroofguard.com
Contact Number: +1 9029072970
Company Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
III. Fees and One-Time Payment Statement
One-Time Payment: All custom roof waterproofing services offered on this website are one-time payments. The amount paid at checkout is the full cost of the single service and does not involve any form of automatic renewal, subscription, or installment payment.
Prices and Currency: Prices for all services are as displayed on the website’s checkout page. We process your payments through compliant payment gateways (such as Stripe) and support major credit cards and secure payment methods.
IV. Delivery and Digital Service Refund Policy (Including Exemption from the European 14-Day No-Reason Return Policy)
Given that our services are customized digitally delivered services, to mitigate the risk of chargebacks due to the inability to provide traditional tracking numbers for virtual digital products, and to strictly comply with EU consumer protection laws, we hereby make the following statement:
Delivery Method: Once your customized roof waterproofing solution is completed, we will deliver the digital files to you via email (waterproofing@novaroofguard.com) or through your customer system. Delivery constitutes completion of the service.
Waiver of the 14-Day No-Reason Return Policy (EU Standard):
According to the EU Consumer Rights Directive, for the delivery of digital content or non-physical digital services, once the service commences or the digital content begins downloading/delivery, the user expressly agrees and acknowledges waiving the statutory 14-day no-reason return policy (Cooling-off Period).
Refunds and Dispute Resolution:
Before Delivery Commences: If you cancel your order after payment but before we have begun customizing your waterproofing solution, you can contact customer service for a full refund.
Upon completion of delivery: Once the digital customization solution is delivered, refunds are generally not available.
Malicious chargeback warning: If you maliciously initiate a false chargeback with a payment institution (such as Stripe/the card issuer) after the service has been successfully delivered, we will provide the payment institution with a complete digital delivery log and screenshots of these terms as evidence, and reserve the right to pursue legal action.
V. Intellectual Property and Disclaimer
Intellectual Property: All drawings, designs, text, and technical content displayed on this website are the property of Novaroofguard. No one may reproduce, commercially use, or resell them without written permission.
Limitation of Liability: The customized roof waterproofing solutions provided on this website are designed based on data provided by the client. Due to the complex and variable construction environment, clients should consider local building codes during actual construction. To the maximum extent permitted by law, we are not liable for losses caused by improper client operation or the provision of false basic data.
VI. Applicable Law and Dispute Resolution
The formation, enforcement, interpretation, and dispute resolution of these terms shall be governed by and construed in accordance with the laws of Canada (Nova Scotia) and applicable federal laws.
For customers in Europe and the United States, the provisions regarding consumer rights in these terms and conditions also respect local mandatory laws, provided there is no conflict. In the event of any dispute, the parties should first attempt to resolve it amicably through negotiation.
