- Introduction
Novaroofguard (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how www.novaroofguard.com collects, uses, stores, protects, and processes personal information when you visit our website, request our services, communicate with us, or make payments.
For the purposes of applicable privacy laws, including the European Union General Data Protection Regulation (GDPR), UK GDPR, Canadian privacy laws including PIPEDA, and applicable United States privacy laws including the California Consumer Privacy Act (CCPA/CPRA), the privacy data controller responsible for personal data processed through this website is:
Novaroofguard operated by www.novaroofguard.com
- Information We Collect
We may collect the following categories of personal information:
2.1 Personal Identification Information
Including:
Full name;
Email address;
Telephone number;
Billing information;
Property/service location;
Information provided through contact forms.
2.2 Service Information
Because Novaroofguard provides customized roof waterproofing services, we may collect:
Property information;
Roof condition details;
Project requirements;
Appointment preferences;
Service communication records.
2.3 Payment Information
Payments are processed securely through our third-party payment processor:
Stripe, Inc. and applicable Stripe affiliates (“Stripe”).
Novaroofguard does not directly store complete payment card numbers, security codes, or full banking information.
When you make a payment through our website, certain payment-related information may be securely transferred to Stripe for:
Payment processing;
Transaction verification;
Fraud prevention;
Security monitoring;
Regulatory compliance.
Stripe processes personal data according to its own privacy policies and applicable data protection requirements.
- How We Use Your Personal Information
Novaroofguard uses personal information for the following purposes:
Providing customized roof waterproofing services;
Processing one-time service payments;
Confirming appointments;
Communicating with customers;
Providing customer support;
Managing refunds or cancellations;
Preventing fraud and unauthorized transactions;
Improving website performance and customer experience;
Complying with legal and regulatory obligations.
4. Legal Basis for Processing Personal Data
Where applicable under GDPR and similar privacy regulations, we process personal information based on:
Contractual Necessity
To provide requested roof waterproofing services, process payments, and manage customer appointments.
Legitimate Interests
To:
Improve our services;
Protect our website;
Prevent fraud;
Maintain business records;
Resolve disputes.
Legal Obligations
To comply with:
Tax requirements;
Financial regulations;
Legal requests from authorized authorities.
Consent
Where required, we will request your consent before processing personal information for optional purposes.
- Stripe Payment Processing
Novaroofguard uses Stripe as its payment processing provider.
When customers submit payment information, payment data is processed by Stripe through secure payment infrastructure.
Stripe may process information including:
Name;
Email address;
Billing address;
Payment transaction details;
Device information;
IP address;
Fraud prevention information.
Stripe processes payment information to provide payment services, maintain transaction security, prevent fraud, and comply with applicable financial regulations.
Customers can review Stripe’s privacy practices through Stripe’s official Privacy Center.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality;
Analyze website traffic;
Improve user experience;
Protect website security.
You may control cookie preferences through your browser settings.
Where legally required, we will request consent before using non-essential cookies.
- Data Sharing and Third Parties
Novaroofguard may share personal information only when necessary with trusted third parties, including:
Payment Processor
Stripe, for secure payment processing and fraud prevention.
Service Providers
Third-party providers assisting with:
Website hosting;
Website security;
Customer communication;
Technical support.
Legal Authorities
Where required by law, court order, government request, or regulatory obligation.
We do not sell customers’ personal information.
- International Data Transfers
Because Novaroofguard operates from Canada and provides services to customers in the United States and Europe, personal information may be processed or transferred internationally.
Where personal information is transferred across borders, we apply appropriate safeguards consistent with applicable privacy laws, including GDPR requirements for international transfers.
- Data Retention Period
Novaroofguard retains personal informationlong as necessary for the purposes described in this Privacy Policy.
Retention periods include:
Customer Service and Account Information
Retained for up to:
5 years after the last customer interaction or completed service transaction
unless a longer period is required by law.
Payment and Transaction Records
Retained for:
7 years where required for tax, accounting, financial, fraud prevention, or legal compliance purposes.
Communication Records
Customer emails and service communications may be retained for:
up to 5 years
for customer support, dispute resolution, and business record purposes.
Marketing Information
Retained until:
You withdraw consent;
You unsubscribe;
The information is no longer required.
After applicable retention periods expire, personal information will be securely deleted, anonymized, or otherwise processed according to applicable legal requirements.
- Your Privacy Rights
Depending on your location, you may have rights including:
European Economic Area and UK Customers (GDPR)
You may have the right to:
Access your personal data;
Request correction;
Request deletion;
Restrict processing;
Object to processing;
Request data portability;
Withdraw consent.
Canadian Customers
You may have rights under applicable Canadian privacy laws, including:
Accessing personal information;
Requesting corrections;
Asking questions about privacy practices.
United States Customers
Depending on your state, including California residents under CCPA/CPRA, you may have rights to:
Request access to personal information;
Request deletion;
Request correction;
Opt out of certain data practices.
11. How to Exercise Your Rights
To request access, correction, deletion, or information regarding your personal data, please contact:
Email:
waterproofing@novaroofguard.com
We may request verification of identity before completing certain privacy requests.
- Data Security
Novaroofguard uses reasonable technical and organizational measures to protect personal information against:
Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- Children’s Privacy
Novaroofguard services are not directed toward children under the applicable legal age requirements.
We do not knowingly collect personal information from children without appropriate parental or legal authorization.
- Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our services;
Privacy regulations;
Business practices;
Security requirements.
Updated versions will be published on:
- Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
