Phone: +1 9029072970
Email: watrproofing@novaroofguard.com
Business Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
- What services does Novaroofguard provide?
Novaroofguard provides customized professional roof waterproofing services for residential and commercial customers.
Our services may include roof assessment, waterproofing consultation, project planning, and customized waterproofing solutions based on the customer’s property requirements.
We do not sell physical products or shipped goods. Customers are purchasing professional waterproofing services provided by Novaroofguard.
- Is this a one-time payment or a subscription?
All payments made to Novaroofguard are for a one-time service purchase only.
We do not offer automatic subscriptions, recurring billing, memberships, or monthly payment plans.
Customers are charged only for the specific roof waterproofing service agreed upon before service begins.
- How does the service process work?
The service process generally includes:
Customer submits a service request or completes payment;
Novaroofguard reviews the project information;
A consultation or assessment appointment is arranged if required;
The service scope, schedule, and requirements are confirmed;
Roof waterproofing work is performed according to the agreed service arrangement.
4. How long does it take to start my service?
After payment confirmation, Novaroofguard will contact the customer regarding scheduling.
Typical timeframes:
Initial confirmation: within 1–3 business days;
Appointment scheduling: normally within 3–10 business days;
Service completion: usually 1–5 business days depending on project size, weather conditions, property access, and technical requirements.
Actual completion times may vary depending on individual project conditions.
- Do you provide services in my country?
Novaroofguard provides services to eligible customers located in selected areas of the United States and Europe.
Before accepting an order, we may confirm:
Customer location;
Property information;
Project requirements;
Service availability.
6. Do you ship any products?
No.
Novaroofguard does not sell physical products and does not ship goods.
Our customers purchase professional roof waterproofing services. Therefore, there is no shipping process or tracking number associated with orders.
- How do I schedule my appointment?
After payment confirmation, customers can arrange an appointment by contacting:
Email: watrproofing@novaroofguard.com
Customers should provide:
Full name;
Service location;
Preferred appointment date;
Project details.
8. Can I cancel my service appointment?
Yes.
Customers may request cancellation before the service begins.
To avoid potential preparation or administrative charges, cancellation requests should be submitted at least:
72 hours before the confirmed appointment time.
Cancellation requests should be sent to:
watrproofing@novaroofguard.com
Please review our Refund and Cancellation Terms for additional information.
- Can I reschedule my appointment?
Yes.
Customers may request a schedule change at least:
72 hours before the confirmed appointment time.
Rescheduling depends on:
Availability;
Weather conditions;
Project requirements;
Service location.
10. Do you offer refunds?
Refund requests are reviewed according to:
Whether service has started;
Whether customized preparation has been completed;
Whether consultation, inspection, scheduling, or other service activities have already been provided.
If eligible, approved refunds are processed back to the original payment method.
Refund processing times may vary depending on the customer’s bank or payment provider.
- What happens if service has already started?
Once service delivery has started, refunds may not be available for completed portions of the service.
For online consultations, digital communications, customized preparation, or immediate service-related activities:
Customers acknowledge that once the service has started, any applicable statutory cancellation rights may be limited where permitted by applicable consumer protection laws.
For digital services delivered immediately after purchase:
Once a digital service has started to be delivered, the customer expressly waives the 14-day right of withdrawal where such waiver is permitted under applicable European consumer protection laws.
- What payment methods do you accept?
Payment methods available through our payment provider may include major credit and debit cards.
All payments are processed securely through authorized payment processing systems.
- Is my payment information secure?
Yes.
Novaroofguard uses secure payment processing technology to protect customer payment information.
Novaroofguard does not store customers’ complete payment card information.
- What information do you need before providing service?
To providean accurate service arrangement, we may request:
Customer name;
Contact information;
Property location;
Roof details;
Project requirements;
Preferred service schedule.
15. How can I contact Novaroofguard?
Customers can contact us through:
Email: watrproofing@novaroofguard.com
Phone:
+1 9029072970
Address:
1867 NS-359, Centreville, NS B0P 1J0, Canada
We aim to respond to customer inquiries as quickly as possible.
